Return & Refund Policy For

Thank you for shopping at Tre Li Home . We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it within 30 days of receipt, provided that the item is still in its unused condition and original packaging.

To initiate a return, please contact us at sales@trelihome.co.za with your order details and reason for return. Once your return is approved, you will receive instructions on how to return the item.
Upon receipt of the returned item, we will inspect it to ensure it is in its unused condition. If the item meets our return criteria, we will issue a refund to the original form of payment, excluding any shipping charges, Approved refunds are processed within 3–8 business days after the returned item has been received and inspected.

Please note:

  • If your item arrives damaged or defective, please contact our support team within 48 hours of delivery with photos of the product and packaging. Our team will review the issue and provide a replacement or refund where applicable.
  • Items may be returned within 30 days of delivery.
  • Items must be returned in their original packaging and unused condition.
  • Proof of purchase is required for all returns.
  • Shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer.

For technical issues with electronic items, please contact our customer support team at (010) 412 0182 and we will assist with troubleshooting or repair guidance.

If you have any questions or concerns about our return policy, please contact us at sales@trelihome.co.za. Thank you for shopping with Tre Li Home.